Last updated: April 2026

1. Information We Collect

We collect information you provide when placing orders, creating accounts, or contacting us. This includes your name, email, phone number, shipping address, and payment details (processed securely via PayFast).

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services

3. Information Sharing

We do not sell your personal information. We share data only with service providers necessary for order fulfillment (shipping companies, payment processors).

4. Data Security

We implement industry-standard security measures to protect your data. Payment processing is handled by PayFast, a PCI DSS compliant payment gateway.

5. Your Rights

Under POPIA (Protection of Personal Information Act), you have the right to access, correct, or delete your personal information. Contact us at hello@fragrancestore.co.za for any data requests.

6. Cookies

We use essential cookies for cart functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

7. Contact

For privacy-related inquiries, email us at hello@fragrancestore.co.za.